December 14, 2017 - 1:30 pm
December 14, 2017 - 4:30 pm
Productivity and teamwork are critical to the success of every organization, but often personality clashes among employees, supervisors and managers can have a negative effect on the team. Everyone has a personality – some stronger than others – and sometimes clashing personalities grow into major disruptions.
“I’ve tried to talk to him about it but he just doesn’t listen!”
Why don’t people just learn to work out their differences? It’s not that they haven’t tried, but since their personalities are radically different, their attempts to communicate often backfire. After a while, they give up, and the relationship deteriorates into indifference, a cold war or ongoing battles.
Working with Difficult People
Next time you’re in a bookstore (or on the Amazon.com website), check out the books on “working with difficult people.” With so many books on the subject, it’s clear that there are a lot of difficult people in the workplace. But the real difficulty is the fact that most people don’t have the skills to deal effectively with personality differences. The people are not the problem. The real problem is a lack of people skills. This is what this workshop is all about.
- Help participants become aware of their personality strengths and areas to improve
- Understand the 4 different personalities types
- Understand how the personalities relate to each other in decision-making
- Understand how to connect better with the other personalities
- Understand the DiSC personality graph
- Identifying the major difference between extroverts and introverts
- Identifying the major difference between people people and results people
- Understand the personalities and how they relate to decision-making and conversations
- Understand how all personality process things different and resolve conflict differently
- Understanding each of the D.I.S.C. personalities
- Understand how to recognize who is what personality
- Reviewing your own personality profile and the Intensity Index
- How to use the DiSC personality profile to develop your staff members
- Defining an action game plan for yourself and your staff