Blog

Aug
18

Creating “WOW” Customer Service: Part One

When customers complain to a company about their services, that company almost always misses a beautiful window of opportunity to regain a customer. We will look briefly at the top ways companies push potential clients away. They train employees to ask, “is there anything we can do?” The problem is that there is likely something […]

By Maurice Velasquez | public
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Aug
18

7 Key Steps to Engaging Your Staff

7 Key Steps to Engaging Your Staff   Managers everywhere are facing the challenge of having teams of disengaged employees. How big is the challenge? According to Gallup, only 32.7% of employees are engaged at work across all industries. That’s the number that should worry us the most. It’s why our economy is the way […]

By Maurice Velasquez | public
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Aug
18

Why do your employees hate getting to work?

Why do your employees hate getting to work? Why do your employees hate getting to work? Problems. There’s no getting around it. They’re the reason why employees dread getting to work. Most employees like the people they work with and their job. But ongoing problems that constantly arise and managers’ fail to fix them, just […]

By Maurice Velasquez | public
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