Blog

Oct
15

The 9 Steps to Having Great Meetings

October 15, 2018 Everyone wants to have good conversations at work. And we all know that when we have good conversations, good meetings and good interaction, we can accomplish a lot. But when we do not have good meetings, problems go unresolved, ideas are not considered and progress is slowed down. If you want to […]

By Jennifer Radau | Management Training
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Oct
11

6 Steps to Prepare to Add a Salesperson

October 11, 2018   Today we are going to talk about a problem that happens to every business. The owner and everyone is working, busy, and we realize that we are going to need sales. We hire a salesperson and after 15-20 days,  we realize the new hire will not work. We hire another salesperson […]

By Jennifer Radau | Sales
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Aug
18

Creating “WOW” Customer Service: Part One

When customers complain to a company about their services, that company almost always misses a beautiful window of opportunity to regain a customer. We will look briefly at the top ways companies push potential clients away. They train employees to ask, “is there anything we can do?” The problem is that there is likely something […]

By thinkjcw | public
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Aug
18

7 Key Steps to Engaging Your Staff

7 Key Steps to Engaging Your Staff Managers everywhere are facing the challenge of having teams of disengaged employees. How big is the challenge? According to Gallup, only 32.7% of employees are engaged at work across all industries. That’s the number that should worry us the most. It’s why our economy is the way that […]

By thinkjcw | public
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Aug
18

Why do your employees hate getting to work?

Why do your employees hate getting to work? Why do your employees hate getting to work? Problems. There’s no getting around it. They’re the reason why employees dread getting to work. Most employees like the people they work with and their job. But ongoing problems that constantly arise and managers’ fail to fix them, just […]

By thinkjcw | public
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Oct
19

Do We Need Managers?

I recently read an article about Zappos and their CEO, Tony Hsieh, doing the unthinkable: firing all the bosses and not replacing them. In the October, 2015 issue of the Atlantic, business journalist Jerry Useem described the move as making “all previous moves toward ‘employee empowerment’ look like the mild concessions of an 18th-century monarch.” […]

By thinkjcw | Uncategorized
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Oct
07

The Rise and Fall of a Great Company: The Death Spiral and How to Avoid It

There is a scenario so dangerous for a company we have come to call it the death spiral. It sounds grim, but it is entirely avoidable. The gist of a death spiral is this: when something used to be the key to success not only stops working but is now causing the decline of the […]

By thinkjcw | Uncategorized
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Sep
30

Taking the Mystery Out of Workplace Accountability

Holding people accountable at work is a bit like finding buried treasure—it would be amazing to have, but no one knows how to get there. I’ve provided you with a treasure map, X marks the spot. Let’s begin. At it’s core, what is accountability? Accountability is that act of intentionally introducing pain to a person […]

By thinkjcw | Uncategorized
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